Claims Support.
A clearer next step for your claim.
Inspro helps with claim documents, insurer communication and follow-up.
Call +65 6448 7707 or email helpdesk@inspro.com.sg.
What to do first.
Keep the policy, the incident and your next step together.
- Check your policy
- Follow the insurer’s reporting channel and time limits. For urgent assistance, use the insurer’s emergency contact.
- Gather the details
- Keep your policy type, insurer, policy number, incident date, receipts, reports and correspondence together.
- Get help with the next step
- Share your claim reference and the help you need, such as documents, claim status or a settlement query. Ask for a suitable channel before sharing sensitive records.
On an Inspro benefits programme?
Start with the claim channel confirmed for your cover.
- Use your programme’s channel
- Use the portal link supplied by your employer or the claim channel confirmed for your cover.
- Keep track of the next step
- Your company’s portal may support document uploads, claim updates and replies to follow-up questions.
Common claim questions.
Know where to share documents and who assesses your claim.
Can I upload documents here?
No. Ask our team for the appropriate channel before sharing medical records, identification or complete policy documents.
Can Inspro guarantee my claim?
No. The insurer assesses the claim against the policy terms and supporting evidence.
What if my employee needs a letter of guarantee?
Follow your programme’s hospital and insurer procedures. Contact Inspro for help with the request; issuance is subject to the programme and insurer’s requirements.